How to Update Firmware in ReStory — Fix Every Device
How firmware updates work in ReStory: Chill Electronics Repairs — the toolkit requirement, the guitar/phone firmware requests, and the known bug fixes.
How to Update Firmware in ReStory — Fix Every Device
Firmware updates are one of the most confusing parts of ReStory: Chill Electronics Repairs — and one of the most searched. Devices like the Guitar Legend and certain phones come in with a firmware update request, and the game doesn't always make it obvious what you need to do, or why the option is grayed out. This guide covers how firmware updates work, the toolkit requirement that trips everyone up, and the known bugs with their fixes.
Here's what you'll learn:
- How firmware update requests work in ReStory
- The unlock tool kit requirement (and why "not possible for this device" appears)
- How to complete firmware updates on guitars and phones
- The known firmware bug and how to work around it
How Firmware Updates Work
In ReStory, some devices don't just need physical repair — they need a firmware update as part of the job. When a device arrives with a firmware request:
- The request appears in the device's repair workflow (alongside physical repairs like cleaning and part replacement)
- You need the firmware update tool — part of your toolkit
- Run the update after the physical repairs are done, and the device's firmware step completes
Update firmware after cleaning and part replacement, not before. A device that fails to accept a firmware update often fails because physical repairs are still pending or the toolkit isn't unlocked.
The Unlock Tool Kit Requirement
The most common "stuck" moment: you get a firmware request, but the game says "not possible for this device" (or the option is unavailable). In most cases this is the unlock tool kit:
- Certain devices — the Guitar Legend included — require a specific tool kit that you must unlock first
- Until you have the right toolkit, the firmware option stays locked with that message
- The toolkit unlocks through shop progression — keep taking jobs, upgrading your shop, and the toolkit becomes available
It reads like a dead end, but it's almost always progression-gated: the device needs a toolkit you don't own yet. Check your toolkit inventory, then keep progressing jobs until the unlock appears.
The Guitar & Phone Firmware Requests
Two devices come up constantly in community threads:
- Guitar Legend — the guitar's firmware request is the single most-reported "stuck" moment. Confirm your toolkit is unlocked, finish the guitar's physical repairs, then retry the firmware step
- Phones — some phone models also carry firmware requests; same flow, and they're less buggy than the guitar at launch
The launch build had a known bug where a firmware request on the guitar "just won't let" players complete it. If your toolkit is unlocked, repairs are done, and the option still won't work, save, restart, and retry — and apply the latest patch.
Devices That Carry Firmware Requests
Firmware updates aren't universal — they appear on devices with software to update. Based on community reports, the firmware-enabled devices include:
- Guitar Legend — the flagship firmware device and the source of most "stuck" reports
- Certain phone models — phones with firmware requests follow the same flow as the guitar but are less buggy at launch
- More devices as you progress — later jobs introduce additional firmware-enabled hardware; the pattern (physical repairs → toolkit → firmware last) holds for all of them
Many repairs are purely physical — clean, replace a part, done. Don't hunt for a firmware step on every device; only ones with the request show it.
A Firmware Troubleshooting Checklist
When a firmware update won't complete, run this checklist in order:
- Is the toolkit unlocked? — "not possible for this device" = missing toolkit (progression-gated)
- Are physical repairs done? — firmware only runs after cleaning/part replacement
- Is the device fully reassembled? — some steps need the device in the right state
- Restart the game — the launch-window bug cleared with a save/restart
- Check for updates — the first patch fixed firmware issues; latest build is the fix
Changing two things at once (e.g. swapping parts and restarting) makes it impossible to tell what fixed it. Run the checklist in order so the fix sticks next time.
The Firmware Bug & Patch Status
The Firmware Bug & Patch Status
The first update for ReStory targeted progression issues around achievements, firmware and inventory. That means:
- The guitar firmware bug was on the devs' radar within the first week
- If you're on the latest build, the bug should be fixed — or at worst, a restart clears the stuck state
- If you still hit it after patching, report it with a save file — the studio is actively patching launch-week issues
A stuck firmware request can look like a broken save, but it's usually a restart or a patch away. Before giving up on a customer's device, verify toolkit → repairs → firmware order, then restart once.
The Bottom Line
Firmware updates in ReStory are simple once you know the two rules: physical repairs first, and the toolkit gates certain devices. If a request still won't complete, it's the launch bug — restart, patch, and move on. Don't abandon the job.
FAQ
How do you update firmware in ReStory? Complete the device's physical repairs first, ensure your toolkit is unlocked, then run the firmware update as the final step of the repair workflow.
Why can't I update firmware on the guitar in ReStory? Either the unlock tool kit isn't unlocked yet (progression-gated), or you're hitting the launch-window firmware bug — check toolkit, finish repairs, then save/restart.
What devices need firmware updates in ReStory? Several Y2K devices, most notably the Guitar Legend and certain phone models.
Is the firmware bug fixed in ReStory? The first patch targeted firmware/achievement/inventory issues; latest builds should have it fixed, with a restart as the interim workaround.
What is the unlock tool kit in ReStory? A shop tool that unlocks through progression — required for firmware updates on certain devices like the Guitar Legend.
Will firmware updates be added for more devices? The game's first patch focused on firmware/achievement/inventory fixes, and later jobs introduce additional firmware-enabled hardware — the pattern (physical repairs → toolkit → firmware last) applies across all of them.